Q: 1.How do we start to cooperate?
A: Please send us your inquiry by mail and we'll send you the quotation accordingly, after everything confirmed, we will issue you the Invoice for payment and delivery of goods.
Q:2. How long can get quotation from us after sent inquiry?
A: Within 2hours for working day you will get the contacts by our sales manager. Almost 24 hours for night time, weekend or holidays you will get a reply.
Q: 3.Do you offer sample?
A: We offer sample for consumables (blade, stone, bristle). Parts not offer sample but they guaranteed by After-sales service.
Q: 4. How do you ship the sample?
A: We usually ship by DHL, UPS, FedEx or TNT. And courier charge is paid by customer against arrival. If customer does not have courier A/C, we can help them by courier agent service which costs much lower than official courier. That is, customer pay us courier charge first, we pay it to courier agent. We will not own any price gap. This way costs much lower but a little longer to receive the parcel.
Q: 5.How long can get the goods after payment?
A: Most of the normal items we have stock here and can ship at the same day received payment. When we make quotation to you, we will mention it in the quotation too.